Effective Date: [June 21, 2025]

Thank you for shopping with us. This Return and Refund Policy outlines the conditions and procedures for product returns and refunds. Due to the highly specialized and custom nature of the industrial automation components we offer, many items are non-returnable and non-refundable. By placing an order on this website, you acknowledge and agree to the terms below.

1. Scope of This Policy

This policy applies to all products sold on our website, including but not limited to:

  • Industrial automation components (e.g., sensors, controllers, PLCs, drives)
  • Electrical connectors, wiring terminals, and cable assemblies
  • Pneumatic and hydraulic parts, actuators, and valves
  • Customized subassemblies, OEM kits, and module integrations

2. Non-Returnable / Non-Refundable Items

2.1 Customized or Made-to-Order Products

The following items cannot be returned or refunded under any circumstances unless found to be defective or incorrectly shipped by us:

  • Items built or configured per customer specifications
  • Special orders or non-standard inventory
  • Products modified, labeled, pre-wired, engraved, or software-activated
  • Assembled or semi-assembled kits and modules
  • Products manufactured or sourced upon confirmation of order

⚠️ Once production or procurement begins, cancellation, return, or refund of customized or special-order products is strictly prohibited.

2.2 Other Non-Returnable Situations

We do not accept returns in the following cases:

  • Product has been installed, connected, used, or tampered with
  • Packaging, labels, or accessories are damaged or missing
  • Signs of improper handling, wiring, or storage
  • Items are marked “Final Sale,” “Non-Cancellable,” or “Non-Returnable”
  • The return request is initiated after the allowed window
  • Digital goods or software licenses once delivered or activated

3. Return Eligibility for Standard Items

In limited cases, we may accept returns for standard, unmodified inventory items, if the following conditions are met:

  • Return request is submitted within 7 calendar days of receipt
  • Product is unused, uninstalled, and in brand new, re-sellable condition
  • All original packaging, labels, and documentation are intact
  • Return is pre-approved in writing with an RMA (Return Merchandise Authorization) number issued by our customer service

🚫 Returns without a valid RMA will not be accepted and may be sent back at your cost.

4. How to Request a Return

  1. Email our support team at [Insert support email] with the following details:
    • Order number
    • Product name/model/SKU
    • Reason for return
    • Clear photos of the product (if damaged, defective, or wrong item)
  2. Wait for approval
    • Our team will respond within 3 business days with an RMA number and return instructions if your case is approved.
  3. Ship the product
    • Use a trackable and insured shipping service
    • Clearly mark the RMA number on the return package
  4. Inspection and resolution
    • Returned items will be inspected within 3–5 business days upon receipt
    • Refunds or replacements will be issued based on the inspection result

5. Shipping & Restocking Fees

  • Customer-initiated returns (e.g., wrong purchase, no longer needed):
    • Return shipping cost is your responsibility
    • Up to 20% restocking fee may apply
  • Our fault (e.g., wrong item shipped, damaged upon delivery):
    • We will cover return shipping costs and send a replacement or issue a full refund

📦 All returned items must be shipped with proper protection and tracking.

6. Refund Processing

If a refund is approved:

  • It will be issued to the original payment method
  • Processing time may take 5–10 business days after we receive and inspect the item
  • Shipping fees, customs duties, transaction fees are non-refundable
  • Refunds may be denied or reduced for items received in damaged or used condition

7. Damaged or Incorrect Items

If you receive an item that is:

  • Physically damaged during transit
  • Not functioning as expected due to a manufacturing defect
  • Different from what you ordered

You must report the issue within 3 calendar days of delivery by emailing our support team with photos and order details.

📸 Photo proof is required for any claim involving damage, defects, or shipment errors. Delays in reporting may result in denial of the claim.

8. Order Cancellation Policy

8.1 Customized / Non-stock Products

  • Orders for customized or factory-sourced items cannot be canceled once confirmed

8.2 Standard Inventory

  • Orders may be canceled only before shipment, subject to written confirmation from us

Once shipped, the standard return process must be followed.

9. International Orders

For customers outside the U.S.:

  • You are responsible for all international return shipping, customs fees, and import duties
  • Returns must be shipped DDP (Delivered Duty Paid) to avoid unexpected charges
  • If a shipment is returned due to refusal, incorrect address, or customs issues, no refund will be issued

10. Exceptions & Discretion

We reserve the right to:

  • Decline returns that do not meet the criteria listed above
  • Offer store credit or product replacement instead of a refund
  • Charge additional fees for missing components, damaged packaging, or restocking

11. Contact Us

If you have any questions regarding returns or need help with your order, please contact:

By completing a purchase through our website, you agree to this Return and Refund Policy and understand the specific limitations associated with custom and industrial products.